Deleting your account
Version 1In effect from 21-10-2026All versions
In short
- Deleting your account cannot be undone.
- Export your data first if you want to keep a copy.
- We delete your account, usage, choices, device codes and screenshots.
- Your tickets stay, without your name or email, so bug history stays true.
- Files you exported to your Drive stay yours to keep or delete.
Your sign-in record
Your sign-in record is deleted. You may be asked to sign in again first.
Your Firebase Authentication record (email, name and user ID) is deleted. If you signed in a while ago, you are asked to confirm your sign-in again first.
App data on this device
Documents, customers, items and settings on this device are deleted. Unsynced changes are lost.
Documents, customers, items and settings stored by the app on this device are deleted. Changes that have not synced to Drive are lost. On other devices, sign out with "Remove data" or uninstall the app.
Your Google Drive
The app's hidden data in your Drive is deleted. The visible "Akmo Invoice" folder stays.
When Google Drive is connected, the app's hidden synced data is deleted first. The visible "Akmo Invoice" folder with your exported files stays; delete it in Drive if you wish. If the hidden data cannot be deleted, open Drive settings, then Manage apps, then Akmo Invoice, then Delete hidden app data.
Data Akmo holds
Your account record, usage, choices, device codes and screenshots are deleted. Tickets stay without your name.
We delete your account record, usage, consent records, device codes for notifications and any screenshots you attached. Your support tickets are kept without your email, name, business name or account, so the history of a problem and the roadmap vote counts stay true.
How long we keep data
While your account is open, each kind of data has its own end date, shown here.
| Data | Why | Kept for | Who can see it |
|---|---|---|---|
| Your sign-in email, name, user ID, sign-in method and dates, your plan, and a health label our staff see, worked out only from the data in this table | To sign you in and keep your account safe, to count how many people use Akmo, and to bill you when paid plans exist | Until you delete your account | Akmo support staff |
| Notes our staff write about your support requests | To help you the same way each time | Until you delete your account | Akmo support staff |
| Problems you report, ideas you suggest, the app language you used, our replies, and the error log you choose to send | To answer your support requests | 2 years after the ticket closes. Deleting your account removes your name and email from it | Akmo support staff |
| Screenshots you attach to a ticket. They may show business data, so we warn you first | To answer your support requests | 90 days after the ticket closes | Akmo support staff |
| Your votes on the roadmap and the items you follow | To count votes and tell you when something is ready | While the roadmap item exists | Akmo support staff |
| App version, platform, number of businesses and the last day you used Akmo (only if you switch it on) | To plan updates and support old versions | 12 months after the last update, or 24 hours after you switch it off | Akmo support staff |
| The first campaign link that brought you to Akmo (for example a WhatsApp or YouTube link), and your answer to "How did you hear about Akmo?", with the date (only if you switch it on) | To learn which campaigns bring people who keep using Akmo. Our staff see only totals, never who came from which link | 13 months, or deleted at once when you stop sharing usage | Nobody by name; Akmo staff see totals only |
| Your choices, and which version of our terms you agreed to, when, in which language and on which kind of device | To respect your choices and show what you agreed to | Until you delete your account | Akmo support staff |
| A device code for sending you notifications, with the device's platform, language and app version (only if you switch it on) | To tell you when we reply to your tickets, release a feature you follow, or send a message about Akmo | Until you sign out, turn notifications off or delete your account | No person; only our sending service |
| Your mobile number, when you verified it, and whether you agreed to SMS offers. While a code is being checked: a scrambled form of it and how many codes were sent today | To contact you for support, to send important account and security alerts, and to confirm it is you if you lose access to your account. Fast2SMS sends the verification code | The number, until you change it or delete your account. Codes: 5 minutes to use, erased within a day | Akmo support staff, masked (for example 98•••••210); the full number only when needed to help you, and each look is logged |
| Your email address, when we email you about a ticket | To tell you we replied | Only as long as needed to send the email | Akmo support staff |
| Your name and email address, if you switch on Emails from Akmo (only if you switch it on) | Developer communications: news about features and plans, at most 2 a month, each with a one-tap unsubscribe link | Until you switch it off or unsubscribe | Akmo staff who send these emails |
| A log of every read of the userbase by Akmo's internal tools: which tool, what it asked for, how many records came back, and when | To keep your data safe: to spot and stop misuse, and to tell you if something goes wrong | 1 year | Akmo Super Admins |
| Your user ID and the event, when you delete your account or switch off usage sharing or Emails from Akmo | So Akmo's internal tools erase their copies within 24 hours | 90 days | Akmo Super Admins |
| Page views and page speed on the website, and the campaign name in a link you followed, without cookies or identifiers | To keep the website fast and see which campaigns bring visits | As totals only | Akmo staff |
| Your user ID, if we add your account to a small group that tries a new feature early | To turn a new feature on for a few accounts before everyone | Until we remove you from the group | Akmo support staff |
| A record of when our staff open your account page or search for your email, and who did it | So every look at your account can be checked later | 2 years | Akmo Super Admins |
How to delete
Use Settings in the app, or sign in on this page without installing anything.
In the app, open Settings, then Account, then Delete account. Without the app, sign in below on this page. Export your data first if you want a copy.
Questions? Write to usLanguages
This text is in English, Tamil and Hindi. If they differ, the English text applies.
Questions about your data or your account? Write to us: akmobooks@gmail.com
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